Hard Services defined as services that cannot be removed from the premises or linked directly with the building.

Care Facilities Management will fix and repair, maintain / test, modernisation or upgrading around any off the following services that fall under the Mechanical and Engineering (M&E) banner:

• Building Control Systems,
• Energy Distribution & Supply (Gas, Electric and Renewable sources as solar, wind, geothermal and biomass),
• Escalators and Lifts,
• Fire Safety Detection and Protection,
• Heating, ventilation and air conditioning (HVAC),
• Lighting,
• Security and Alarm Systems (Inc. Fire),
• Water, drainage and plumbing

Soft Services will enhance the building and premises for the occupants. Care Facilities Management include the following services under this section:

• Cleaning Services (internal area cleaning, toilets, windows,
• Commercial grounds maintenance and landscaping,
• Painting and Decorating,
• Pest Control,
• Refurbishment and Repairs,
• Security Services,
• Waste Services